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In the event of a defective product, the customer can return the product to us. Before sending us the product, the customer agrees to fill out the return form or an email to support@evegemstones.com with the photo of the damaged jewelry accompanied by the invoice and a comment on how it has been damaged to see if the product is repairable.

 

EVE GEMSTONES will confirm to you by email after determining if it is repairable or exchangeable and that you can return the product or not. The customer can return the jewelry to us at the address indicated in the email. It will be up to the customer to keep all proof of this return, which implies that the items are returned by any means giving a certain date to this shipment. The return of goods is carried out at the expense and risk of the customer (he is therefore advised to declare the value of the goods and take out insurance covering these risks).

 

Upon email confirmation, the shipping address will be sent to the customer.

Upon receipt of the product returned by after-sales service, and if it is repairable or exchangeable, EVE GEMSTONES will return the product to you at its expense within 2 to 3 weeks except in exceptional cases where the repair would require a longer period.

In the event that the defective product returned to EVE GEMSTONES cannot be repaired, an identical product will be sent if one is available, or reimbursed if it cannot be repaired. These provisions only apply in the event of a proven defect; they do not apply in the event that the defect results from inappropriate handling or other action detrimental to the product carried out by the customer.

 

 

APPLICABLE LAW

The law applicable to this contract applies to UAE trading law. The competent courts are the courts of UAE.