We hope you enjoy the delicacy of your jewelry. We would like to draw your attention to the fragility of this item and recommend that you carry it with care. We have carefully selected the precious and semi-precious stones that make up your jewelry and have carefully attached them to a silky thread which guarantees a certain resistance. Each piece is handmade. Variations in color, transparency, inclusions and stains are all small imperfections that make our necklaces and/or bracelets authentic and naturally beautiful. Gemstones are delicate and can break, treat your necklace and/or bracelet gently and it will accompany you throughout your life. Avoid exposing them to chemicals (perfumes, creams, chlorine, etc.), we recommend that you remove them before swimming . Certain stones such as turquoise, malachite, amazonite, opal, lapis lazulis and pearls are called 'porous' and do not tolerate humidity well, be sure to keep them away from water. When you are not wearing your jewelry, store it in the pouch that comes with it.

Upon receipt of your package, you have 14 days to send us your return or exchange request by completing our after-sales service form. Please note that if the returned parts are damaged or if the reason for your return is not justified, EVE reserves the right to refuse any return that does not meet these conditions. Returns are the responsibility of the customer and must be made within 15 days following communication of their decision to withdraw, in their original condition and complete (packaging, accessories, instructions). Only returns insured to the value of the jewelry will be accepted. Please note that we are not responsible for lost or stolen packages. *Only European countries are authorized to return or exchange their orders. Return costs are your responsibility. Please note that return packages are your responsibility until arrival at EVE. We advise you to make your return with a tracking number in order to avoid any problems with delivery and to insure your package.

EVE Gems advices you to inform us of the urgent nature of your order by email: info@evegemstones.com, we will do our best to deliver your order as quickly as possible.

To return your purchase, follow the steps below: - Send your return or exchange request by completing the after-sales service form. - Confirmation of your return request will be sent to you within 72 hours. - Return items that do not suit you in their original packaging, attaching your invoice to the address provided in the email. Please note that return packages are your responsibility until arrival at EVE Gemstones. We advise you to make your return with a tracking number in order to avoid any problems with delivery and to insure your package.

When your order is placed in “processed” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the delivery service website. If you wish to follow the progress of your order, log in to your account on the website and click on “orders”. In this section you can consult the progress of your order: In preparation (your order has been validated and is currently being processed) Being delivered (your order has been shipped and you can now follow its progress on the carrier's website using the package number) An e-mail or SMS will be sent to you as soon as your package is shipped, indicating a delivery tracking number. For any further information, you can contact our customer service by email info@evegemstones.com

Delivery costs are the responsibility of the user and will be specified when confirming the order. Shipping costs are free worldwide for any order equal to or greater than 250 euros. Your purchased item is insured during transport. The ordered products will be delivered to the address indicated by the customer, anywhere in the world. Delivery is normally provided by UPS or DHL, buyer will be notified otherwise,

Delivery times vary depending on the delivery address. If your order is placed Monday to Friday before 12 p.m., it will generally be shipped within 24 to 48 hours after payment is validated. When your order is placed in “processed” status, you will receive a confirmation email with the tracking number of your package, which will then allow you to follow the delivery of your package on the delivery service website.

For all deliveries outside the European Union, additional customs fees and taxes may be applied and are the responsibility of the customer. Customs taxes are the responsibility of the customer. It is therefore the customer's responsibility to find out their amount from their local customs office. Due to customs clearance, delivery times may be extended.

All Eve jewelry are sold online exclusively on our website. On our website www.evegemstones.com you will find the 'Jewelry' section with all the jewelry by category necklaces, bracelets, rings, earrings, etc. click on the jewelry you wish to buy, for some you will have to choose from options such as shape of the stone, or size of the necklace for example. Then click “Add to Cart”. Once your basket is filled, follow the steps: enter your account, choose your delivery method and fill in your bank details. Once payment has been validated, an email confirmation will be sent to you.

You will receive an email to notify you when the refund has been made. Allow approximately 10 working days upon receipt of your return for our service to process your request.

Necklaces: Our standard sizes are 47 cm, 55 cm, 90 cm. There are sometimes necklaces in shorter or longer sizes. The size is specified in the description of each necklace. We recommend that you have a tape measurement to get a reliable estimate of the length of a necklace or bracelet. Bracelets are made in one size only and is adjustable to fit everyone. The bracelets are 18 cm.

How are EVE pieces made? Each piece is handmade in our atelier in Bangkok, by artisan craftsmen. We have selected precious and semi-precious stones and delicately attached them to a silky nylon cord with three knots between each which guarantee great resistance. All clasps are 14k gold-filled.

Our precious and semi-precious stones are sourced mainly in Thailand and India. Variations in color, size, transparency, inclusions and stains are all small imperfections that make our necklaces authentic and naturally beautiful.

Our 6 month warranty covers manufacturing defects only. The warranty does not cover normal wear and tear of the jewelry as well as loss, theft, defects, damage or breakage resulting from misuse, negligence or accident. Your item will be examined, if a manufacturing defect is detected, we will completely reassemble your necklace / bracelet. Repair times can take 3 to 4 weeks. For earrings and rings, delivery times may be longer. In all other cases, our workshop offers an after-sales service for reassembly of broken or worn necklaces and bracelets. We cut the cord between each stone, we replace the cord, we clean the stones and we reassemble the piece completely, which represents more or less 2 hours of labor. Fitting a collar 50 euros. Fitting a bracelet 25 euros. Any stone replacement will be subject to an estimate, which will be submitted to you for acceptance before any repair. To facilitate the processing of your request, we invite you to complete our after-sales service form.

Our workshop offers an after-sales service for reassembly of broken or worn necklaces and bracelets. We cut the cord between each stone, we replace the cord, we clean the stones and we reassemble the piece completely, which represents more or less 2 hours of labor. Fitting a collar 50 euros. Fitting a bracelet 25 euros. Any stone replacement will be subject to an estimate, which will be submitted to you for acceptance before any repair. To facilitate the processing of your request, we invite you to complete our after-sales service form.

The repair of your jewelry can take between 3-4 weeks from the date of receipt of it. The reassembly of a necklace is charged 50 euros and the reassembly of a bracelet 25 euros. For earrings and rings a quote will be sent to you.